These Terms & Conditions (“Terms”) govern your access to and use of the Cloud Medex website, products, and services (collectively, “Services”) provided by Cloud Medex (“we”, “us”, “our”). By using our Services, you agree to these Terms. If you do not agree, do not use our Services.
You represent and warrant that you are at least 18 years old and authorized to enter into these Terms on behalf of the organization you represent.
Cloud Medex provides a range of services, including medical billing, coding, revenue cycle management, credentialing, audits, remote patient monitoring, billing support, front office services, and healthcare digital marketing. Specific services and deliverables are described in separate service agreements or proposals between you and Cloud Medex.
Any engagement will be governed by a written service agreement (the “Service Agreement”), which sets forth the scope, fees, term, deliverables, and any service-level commitments. In the event of any conflict, the Service Agreement shall prevail.
You agree to:
Fees for services are outlined in the Service Agreement. Unless otherwise stated, invoices are due in accordance with the payment terms outlined in the Service Agreement. Late payments may incur interest and/or collection costs. All fees are exclusive of taxes; you are responsible for applicable taxes.
The Service Agreement and our policies govern refunds, credits, or fee adjustments. Contact us promptly if you believe an invoice is incorrect.
We treat confidential information, including Protected Health Information (PHI), with strict confidentiality. Where applicable, we will enter into a Business Associate Agreement (BAA) that outlines permitted uses, safeguards, and responsibilities under HIPAA. Confidential information will not be disclosed except as permitted by these Terms or required by law.
All intellectual property rights in the Services, website content, trademarks, and deliverables created by Cloud Medex remain the property of Cloud Medex unless otherwise agreed in writing. You retain ownership of the data you provide to us.
You will not use our Services to: violate laws or regulations; infringe intellectual property; upload malware; attempt unauthorized access; or otherwise misuse the Services. We reserve the right to suspend or terminate access for violations.
TO THE EXTENT PERMITTED BY LAW, CLOUD MEDEX PROVIDES SERVICES “AS IS” AND MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee specific reimbursement outcomes.
IN NO EVENT WILL CLOUD MEDEX BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICES. OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES IS LIMITED TO AMOUNTS PAID BY YOU TO CLOUD MEDEX UNDER THE APPLICABLE SERVICE AGREEMENT IN THE PRIOR 12 MONTHS.
You agree to indemnify and hold Cloud Medex harmless from claims arising out of your breach of these Terms, your negligence, willful misconduct, or failure to provide accurate information necessary to perform the Services.
Either party may terminate a Service Agreement as set forth therein. Cloud Medex may suspend services for unpaid invoices or for client conduct that impedes service delivery. Upon termination, you remain responsible for accrued fees and certain transition activities as described in the Service Agreement.
Upon termination, we will return or delete your data according to the Service Agreement and applicable law. We may retain aggregated and anonymized data for business purposes.
These Terms are governed by the laws of the State of Texas (without regard to conflict-of-law rules). Any dispute arising from these Terms shall first be addressed by good-faith negotiation. If unresolved, disputes will be resolved in state or federal courts located in Harris County, Texas, or as otherwise set out in your Service Agreement.
(Optional) Parties may also agree to mediation or binding arbitration; see your Service Agreement for details.
We reserve the right to revise these Terms from time to time. We will post the updated Terms on our website with an updated effective date. Continued use of Services after changes indicates acceptance of the revised Terms.
By using our Services, you agree that communications may be sent electronically (via email or website notices) and that such electronic notices satisfy the legal requirements.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.
These Terms, together with any Service Agreement, policy, and written addenda, constitute the entire agreement between you and Cloud Medex regarding the Services and supersede prior agreements.
If you have questions about these Terms, privacy practices, or wish to exercise privacy rights, contact:
Cloud Medex
Website: cloudmedex.com
Email: info@cloudmedex.com
